Most clinics talk about guarantees. Very few put one in writing, define exactly what it covers, and hand you the signed document before you fly home.

We do. Ours runs for 5 years.

Travelling abroad for dental treatment is a big decision. The question most patients ask us is not "how much does it cost?" but "what happens if something goes wrong after I get home?" This page is our answer, in full — including what this guarantee does not do. Nothing on it is hidden in small print, and everything on it forms part of the signed guarantee you receive from us.

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A MEDICAL GUARANTEE ON THE TREATMENT WE PROVIDE

This is a guarantee on our work. If a complication arises from treatment we performed — whether through a fault in our service or an unwanted effect of the treatment itself — we put it right, free of charge.

That is the whole principle. Everything else on this page explains how it works in practice.

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INSURANCE IS THE MINIMUM. THIS GOES FURTHER.

In Turkey, every clinic and hospital that treats international patients is legally required to take out complication insurance for each health tourism patient. We do this for every patient we treat.

But it is important to understand what that insurance does, and what it does not do:

• The insurer decides. Whether a claim is paid, and how much, depends on the insurance company's own assessment of your case — not on your clinic, and not on you.

• Payouts are limited. The amounts these policies pay are small compared with the real cost of revision treatment.

• It is tied to treatment in Turkey. The cover is linked to the facility where you were treated, not to a dentist of your choice back home.

In other words, mandatory insurance is a safety net, not a complete protection. For a patient who has travelled to another country for treatment, that is not good enough.

So we go further. On top of the mandatory insurance, we give you our own guarantee. No claim submitted to a third party, no waiting for someone else's decision. Our commitment, to you, in writing: if a complication arises from treatment we performed, we revise it free of charge.

 

A GUARANTEE IS ONLY AS STRONG AS THE PAPER IT IS WRITTEN ON

Under Turkish law, a written agreement signed by the clinic and the patient is legally binding and protects you.

A guarantee given verbally has no legal validity. Neither does a decorative "guarantee certificate" or any other written document that is not a genuine agreement between the clinic and the patient. A promise made in a consultation or in a message may sound reassuring, but it cannot be enforced.

That is why our guarantee is not a slogan on a website. It is a written, signed and dated document that states:

• who is giving the guarantee — Casas Clinics Medikal A.Ş.

• which treatment it covers

• the date your treatment, and your guarantee, began

• the conditions set out on this page, which form part of it

If another clinic offers you a longer guarantee, ask them for the document.

 

WHAT YOU RECEIVE

At the end of your treatment we hand you a signed, dated guarantee document. It carries your name, a description of the treatment you received and the date your treatment began. It is signed and stamped by an authorised representative of Casas Clinics, and signed by you. You keep one copy; we keep the other on your patient file.

You leave Istanbul holding it — not waiting for it to arrive by email.

 

COVERAGE PERIOD

5 years, starting from the date your treatment begins.

For example, if your treatment begins on 10 March 2027, your guarantee runs until 10 March 2032.

We do not set different periods for different parts of your treatment. The guarantee covers the treatment as a whole, for one clear period.

 

WHAT IS COVERED

Complications arising from treatment we performed — a fault in our service or an unwanted effect of our treatment. In practice, this includes:

• Infection or impaired healing related to the treatment we carried out — for example, where an area we treated does not heal as it should.

• Failure of the treatment to heal or integrate as planned — where the treatment does not bond or settle in the way it was planned to.

• Loosening, fracture or functional failure of the work we placed — where something we placed comes loose, breaks, or stops working as it should in normal daily use.

• Technical failure of the laboratory work we delivered — defects in the work produced by our dental laboratory.

Where a covered complication occurs, the revision treatment is carried out at Casas Clinics in Istanbul at no charge to you. That includes the dentist's work, the materials and the laboratory work needed to put it right.

 

WHAT THIS GUARANTEE IS — AND WHAT IT IS NOT

We would rather you understood this before you travel than discovered it afterwards, so we have put it in plain words.

This guarantee is a commitment to re-treat you, not a commitment to pay you.

• It is not a refund. This guarantee does not provide a refund of what you paid, for any reason.

• It does not pay for treatment carried out anywhere else. If you choose to have the work revised by another clinic, in your own country or elsewhere, the cost of that treatment is yours. We do not reimburse it, and we cannot be responsible for work another clinic has carried out on our treatment.

• It is not a payment guarantee of any kind. We do not undertake to pay a third party on your behalf, and we do not issue guarantees of payment to other clinics or dentists.

What it is: if a complication arises from treatment we performed, we carry out the revision treatment you need at Casas Clinics in Istanbul, free of charge — the dentist's work, the materials and the laboratory work. That is the undertaking, and it is the whole of it.

We have written it this precisely for a simple reason. A guarantee that is vague about what it pays for is a guarantee that can be argued about later, and the patient is always the one who loses that argument. You should know exactly what you hold.

 

GETTING A DIAGNOSIS CLOSE TO HOME

The hardest part of being treated abroad is not the treatment. It is working out what has actually happened if something feels wrong six months later, two thousand miles from the clinic that did the work.

So we built a network for exactly that. We work with [N] partner dental clinics: [ŞEHİR 1], [ŞEHİR 2], [ŞEHİR 3], [ŞEHİR 4], [ŞEHİR 5], [ŞEHİR 6]. We name the cities rather than just the number, because a number is a claim and a city is something you can check.

What the partner clinics do is diagnose. They examine you, take X-rays, and report their findings to us. That means what happens next is decided on clinical evidence rather than on a photograph taken with a phone in bad light.

What they do not do is treat you. They are not our branches, they are not your new dentist, and they do not take your case over. The clinic that placed the work is the clinic that should be correcting it, and we would rather fly you back to the team that holds your records than hand your case to someone reading your file for the first time.

And because they only diagnose, your guarantee is not affected. An examination and an X-ray are not work carried out on your treatment, so being seen by one of our partner clinics does not fall under the exclusion further down this page for work performed or altered by another clinic.

If we do not have a partner in your region, nothing stalls. You describe the problem and its history to us directly, send photographs, and our dentists in Istanbul review it together with your treatment records.

 

HOW A REVISION WORKS, STEP BY STEP

1. Contact us as soon as you notice a problem, using the official email address or WhatsApp number listed on our website. We start the process within 24 hours of hearing from you. Come to us first — not to another clinic.

2. We arrange a diagnosis. If we have a partner dentist or clinic in your region, we refer you there for an examination and X-rays, and they report their findings to us. If we do not have a partner in your region, you tell us about your symptoms and how the problem started and send photographs, and we work from that. Either way, if you have already been seen by a dentist in your own country, send us their report and any X-rays or test results.

3. Your case is assessed by our dentists. Once we have the information, our dentists review it together with your treatment records as quickly as possible.

4. We give you our answer in writing. You receive the outcome through our official written channels: whether the problem is covered by the guarantee and, if it is, the revision treatment we recommend.

5. Revision in Istanbul, free of charge. We help you choose dates for your visit, carry out the revision, and record it on your patient file.

If the problem turns out not to be covered, we explain why in writing and set out your options.

 

SMILE APPROVAL — WHY APPEARANCE IS HANDLED BEFORE YOU FLY HOME

Before anything is finalised, you see your new smile at the try-in stage and approve it while you are still with us in Istanbul. You see it in the mirror, in daylight, and you can take photographs and share them with the people you trust.

If you want the shape, shade or proportions changed, we change them there and then. Only when you are happy do you sign the Smile Approval form, and only after that do we complete the work.

This is why appearance is not treated as a complication. Aesthetics are settled during your treatment in Istanbul, face to face with the team who is doing the work — not three years later over email. It gives you a better result, and it is how serious clinics work.

 

WHAT IS NOT COVERED

Our guarantee covers the treatment we provide. Problems that arise from the patient's side — from habits, health conditions or events outside our treatment — are not covered. We would rather be clear about this now than disappoint you later. The guarantee does not cover:

• A refund of what you paid, for any reason. This guarantee provides revision treatment, not money.

• The cost of revision treatment carried out by any other clinic, in your own country or elsewhere. If you choose to be treated elsewhere, that cost is yours.

• Appearance or aesthetic preference, once approved at the Smile Approval stage and completed. A change of mind about the look of your smile is not a complication.

• Damage caused by the patient's habits or behaviour, including:

  • smoking

  • the use of drugs or similar substances, which directly damage the teeth and gums

  • inadequate oral hygiene or failing to look after the treated work

  • missing review appointments

  • not using a night guard that was prescribed for you

  • biting hard objects — for example cracking nuts with the teeth, or biting on ice or bones

  • injury, accidents or trauma to the mouth

• Conditions arising from chronic illness that affects the bone or gums — for example osteoporosis, cancers of the mouth and jaw region, or diseases and treatments that weaken the immune system.

• Recurrence or progression of an underlying dental condition — for example new decay in another tooth, or the progression of gum disease.

• Whitening, professional cleaning, temporary prostheses, and any treatment provided on a temporary basis. These are not designed to last and are not part of the guarantee.

• Work performed, altered or repaired by any other clinic. Once another clinic has worked on the treatment we provided, we can no longer be responsible for it. An examination and X-rays — whether at one of our partner clinics or at your own dentist — are not work on the treatment and do not affect your guarantee.

• Normal wear over time. Like natural teeth, dental work wears gradually with daily use.

 

KEEPING YOUR GUARANTEE VALID

Your treatment needs the same care as natural teeth — and that care is your responsibility. To keep your guarantee valid:

• Follow the care instructions your dentist gives you. Before you leave, your dentist explains the care your treatment needs, specific to your case. General rules of oral care and hygiene apply as well: brush and clean carefully every day.

• Protect your teeth. Do not bite hard objects or use your teeth as tools, and protect your mouth from injury.

• Attend regular check-ups. Check-ups can be carried out by a dentist in your own country. Like any routine dental care, they are arranged and paid for by you.

• Use a night guard if one is prescribed for you. Grinding and clenching at night are among the most common causes of damage to dental work.

• Contact us before having the treated work altered elsewhere. If you need urgent care at home, get it — and let us know as soon as you can.

• Tell us as soon as you notice a problem. Small problems reported early are far easier to put right.

 

TRAVEL AND ACCOMMODATION

The guarantee covers the revision treatment itself. Flights and accommodation for a revision visit are not included and remain your responsibility. We will help you plan the visit, keep it as short as possible, and, where we can, arrange preferential hotel rates.

 

QUESTIONS TO ASK ANY CLINIC ABOUT ITS GUARANTEE

Whichever clinic you choose, these questions will tell you how much a guarantee is really worth:

1. Will I receive the guarantee as a signed, dated agreement before I fly home?

2. Who exactly is giving the guarantee — which company?

3. When does it start, and how long does it last?

4. What does it cover, and what does it not cover — in writing?

5. What do I need to do to keep it valid?

6. If something goes wrong, what exactly happens, and who pays for what?

7. Does it pay money, or does it provide treatment — and where?

8. How will anyone work out what has gone wrong while I am still at home?

We are happy to answer every one of them, in writing, before you book.

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FREQUENTLY ASKED QUESTIONS

Is this the same as the complication insurance required by Turkish law? No. We carry the mandatory insurance for every patient, and this guarantee is a separate, additional commitment given to you directly by Casas Clinics.

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Does the guarantee give me my money back? No. This guarantee does not provide a refund, for any reason. It provides revision treatment, carried out by us in Istanbul, free of charge.

 

If I have the problem fixed by my own dentist at home, will you pay for it? No. The guarantee covers revision treatment carried out at Casas Clinics in Istanbul. We do not reimburse treatment carried out by another clinic, and once another clinic has worked on our treatment we can no longer be responsible for it. If something needs doing urgently at home, have it done — and tell us as soon as you can.

 

Will you issue a guarantee of payment to a clinic in my country? No. This is not a payment guarantee of any kind. We do not undertake to pay a third party on your behalf.

 

So what exactly do I get? If a complication arises from treatment we performed, within five years of the date your treatment began, we carry out the revision treatment you need at Casas Clinics in Istanbul at no charge — the dentist's work, the materials and the laboratory work. Your flights and accommodation remain yours.

 

How long does the guarantee last? 5 years, starting from the date your treatment begins. That date is written on your guarantee document.

 

What happens if something goes wrong after I return home? Contact us first, through the official email address or WhatsApp number on our website. We start the process within 24 hours. If we have a partner dentist or clinic in your region, we refer you there for an examination and X-rays, and they report their findings to us. If we do not have a partner in your region, you tell us what has happened and send photographs, and our dentists review it. You receive our answer in writing. If the problem is covered, the revision treatment is carried out in Istanbul free of charge.

 

Can the partner clinic treat me instead of me flying back? No, and we would rather say so now than after you need it. The partner clinics examine and diagnose. The treatment is carried out by us, in Istanbul, by the team that did the original work and holds your records.

 

Does being seen by another dentist invalidate my guarantee? An examination and X-rays do not. What falls outside the guarantee is another clinic carrying out work on, altering or repairing the treatment we provided. If you need urgent care at home, get it — and tell us as soon as you can.

 

What if there is no partner clinic where I live? Then we assess your case remotely. You describe the problem and its history and send photographs, and our dentists in Istanbul review it alongside your treatment records.

 

What does the free revision include? The dentist's work, the materials and the laboratory work needed for the revision.

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Do you pay for my flights and hotel if I need a revision? No. The guarantee covers the revision treatment itself. Travel and accommodation remain your responsibility, but we help you plan the visit and, where possible, arrange preferential hotel rates.

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What if I don't like how my smile looks? You approve the appearance of your smile in Istanbul, at the try-in stage, before the work is finalised. If anything needs changing, we change it then. After you have approved it and the work is completed, aesthetic preference is not covered.

 

Can I have my check-ups with my own dentist? Yes. Regular check-ups can be carried out by a dentist in your own country. They are part of looking after your treatment, so they are arranged and paid for by you.

 

HOW TO REACH US

Contact us through the official email address or WhatsApp number listed on our website. Send photographs and, if you have them, any reports or X-rays from your local dentist. We start the process within 24 hours and tell you the next step.